Terms of use.

Balsa is a marketplace for discovering, listing and enquiring about second-hand surfboards. Balsa helps buyers and sellers connect. Unless we clearly say otherwise, Balsa is not a party to the sale between buyer and seller.

Balsa is operated by Charles Tompson. Contact support@balsasurf.com.au for support.

Balsa does not provide on-platform payment processing, checkout, delivery or escrow. Buyers and sellers arrange inspection, pickup and payment directly, usually in person on pickup.

Avoid deposits, remote payment pressure, overpayment requests, unusual payment methods and shipping arrangements from people you do not trust.

You are responsible for keeping your account secure and for activity that occurs under your account. You must provide accurate information and keep it up to date.

You must not use Balsa if you are banned from the service or if using the service would break applicable law.

Sellers are responsible for ensuring listings are accurate, lawful and not misleading. Listings should clearly describe the board, condition, repairs, dings, price, suburb and any other relevant details.

You must not list stolen goods, counterfeit goods, unsafe goods, prohibited goods, or goods you do not have the right to sell.

Buyers are responsible for inspecting boards, asking questions, checking condition and deciding whether to proceed. Balsa may provide structured information to help discovery, but we do not guarantee the condition, value, safety or suitability of any board.

Sellers are responsible for the accuracy of their listings and for completing agreed transactions honestly and safely.

You must not scam, harass, threaten or abuse other users; post misleading, offensive or illegal content; manipulate listings, enquiries, saves, ratings or marketplace signals; scrape, copy or misuse Balsa data; interfere with the security or operation of the service; or use Balsa to send spam or off-platform abuse.

Balsa has no tolerance for objectionable content or abusive users. Content that is offensive, harassing, discriminatory, sexually explicit, violent, illegal or otherwise objectionable is not allowed anywhere on Balsa — listings, photos, messages, enquiries, offers or profiles.

Every listing, message and user can be reported in the app. Reported content is reviewed and actioned within 24 hours: objectionable content is removed and the user who posted it may be suspended or permanently removed from Balsa. Blocking a user immediately hides their listings and messages from you and alerts our moderation team.

Balsa may remove listings, restrict accounts, block users, investigate reports, or take other action where we believe it is needed to protect users, comply with law, or maintain marketplace trust.

Balsa does not guarantee that a listing will sell, that a buyer will complete a purchase, or that a seller will complete a sale.

Balsa owns the app, website, brand, design, software and related intellectual property. Users keep ownership of content they upload, but grant Balsa permission to host, display, process and use that content to operate and promote the marketplace.

Balsa is provided on an as available basis. To the extent permitted by law, we do not guarantee uninterrupted availability, error-free operation, or the accuracy of user-generated listings.

To the extent permitted by law, Balsa is not liable for loss arising from user-to-user transactions, user conduct, listing inaccuracies, failed pickups, payment disputes, or use of the service outside our reasonable control.

Nothing in these Terms excludes rights that cannot be excluded under applicable law, including Australian Consumer Law where it applies.

You may request account deletion through the app or by contacting support@balsasurf.com.au. Some limited information may be retained where required for legal, safety, fraud-prevention or dispute reasons.

We may update these Terms from time to time. Continued use of Balsa after changes means you accept the updated Terms.

Questions can be sent to support@balsasurf.com.au or through the support page.